FAQ's
FAQ
ORDERS & SHIPPING
1. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking link. You can also track your order by logging into your account on our website.
2. When will my order be shipped?
All orders are processed within 1-2 business days. You will receive an email with tracking information once your order has been dispatched.
3. Do you offer international shipping?
Yes, we ship worldwide! Shipping fees and delivery times will vary depending on your location and selected shipping method. You can find more detailed shipping information here.
4. What are the shipping costs?
Shipping costs depend on your location and the total value of your order. You can view the shipping fees during checkout before completing your purchase.
RETURNS & REFUND
1. Can I return or exchange my shoes/bag?
Yes, we accept returns within 30 days of purchase, provided the item is in its original condition, with all tags and packaging intact.
2. Are return shipping costs covered?
We offer free returns for domestic orders. For international returns, customers are responsible for shipping fees.
3. How long does it take to process a refund?
Once we receive your return, it may take 5-10 business days for your refund to be processed and reflected in your account.
SIZING & FITTING
1. How do I know which shoe size to order?
Please refer to our Sizing Chart for detailed information on size conversions and how to measure your foot for the perfect fit.
2. What if I’m between shoe sizes?
If you are between sizes, we generally recommend sizing up for a more comfortable fit. You can also refer to specific product pages for additional fit advice.
PRODUCTS
1. What materials are your shoes and bags made of?
Our shoes and bags are crafted using high-quality leather and other durable materials to ensure comfort and longevity. We are also working towards introducing sustainable, vegan leather options in the near future.
2. How should I care for my shoes and bags?
We recommend using a soft cloth and gentle leather cleaner to maintain your shoes and bags. Avoid exposing them to water and direct sunlight for extended periods.
PAYMENT & TAXES
1. Which payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options, which you can view at checkout.
2. Are taxes included in the product price?
Yes, all applicable taxes (VAT/GST) are included in the price displayed on the website.
CONTACT
How can I contact customer support?
If you have any other questions or need assistance, please reach out to us at hello@fayne-studio.com. We respond every request within 48 hours.