FAQ's
Orders & Shipping
1. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking link. You can also track your order anytime by logging into your account.
2. When will my order be shipped?
Orders are processed within 1–2 business days. You'll be notified by email once your package is on its way.
3. Do you ship internationally?
Yes — we ship worldwide. Delivery times and options vary by destination.
4. What are the shipping costs?
Shipping is free on all orders, worldwide. No minimums, no hidden fees.
Returns & Refunds
1. Can I return or exchange my order?
Yes. Returns are accepted within 14 days of delivery, provided items are unused and in original condition and packaging.
2. Who pays for return shipping?
Customers are responsible for return shipping costs. We recommend using a tracked service, as we are not liable for lost packages.
3. When will I receive my refund?
Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method.
Sizing & Fit
1. How do I choose the right size?
Please refer to our Size Guide for conversion charts and tips on how to measure your foot.
2. What if I’m between sizes?
We recommend sizing up for comfort. Fit notes are also included on individual product pages when relevant.
Products
1. What materials do you use?
Our designs are crafted using high-quality leather and durable components. We're also exploring vegan leather options for future collections.
2. How do I care for my items?
Use a soft cloth and leather cleaner for maintenance. Avoid direct sunlight and moisture to extend the life of your pieces.
Payment & Taxes
1. What payment methods do you accept?
We accept major credit cards, PayPal, and secure payment options shown at checkout.
2. Are taxes included in prices?
Yes. All prices include VAT and applicable taxes — no surprises at checkout.
Contact
Still need help?
We’re here for you.
Email us at hello@fayne-studio.com — we aim to respond within 48 hours.